Apollo13 ITSM – (Formerly) Apollo 13 ITIL Simulation

Apollo13 ITSM – (Formerly) Apollo 13 ITIL Simulation
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The ‘Apollo 13 – an ITSM case experience’  (formerly known as ‘Apollo 13 – an ITSM case experience’) or Apollo 13 ITSM simulation game is an intense, one-day training in which ITIL concepts and processes are experienced through the use of an interactive game. In this training, as best ar 15 under 1000 real life situations taken from the Apollo 13 mission are simulated. You will work in teams, playing the roles of the mission operations ground crew in Houston. Your mission: bring the crippled spacecraft and its crew safely home. By doing so, you and your colleagues will learn and experience all the benefits of ITIL best practice solutions.

The Apollo 13 ITSM game is an intensive, interactive game, where ITIL concepts and processes can be experienced. During the event real life situations of the actual Apollo 13 mission are simulated. In this mission, as most people know from the movie, the lives of the crew are threatened by a number of problems that occur because of an exploded oxygen tank. The participants have to use all there knowledge of best practice process management to bring the astronauts home safely.

Apollo 13 ITIL is an intensive one day training as thermal imaging app in which the ITIL concepts and processes are not only explained, but also experienced by the course attendees through the use of an interactive game. In this training ‘real life’ situations taken from the Apollo 13 ITIL mission are simulated. Course attendees work in teams, playing the roles of the Mission operations ground crew charged with bringing the crippled craft and its crew safely home.

The uniqueness of the ‘Apollo 13 – an ITSM case experience’  (formerly known as ‘Apollo 13 – an ITSM case experience’)or Apollo 13 ITSM simulation game:

All ITIL processes are addressed within the simulation

The whole lifecycle of a service is used within the learning process

A balanced set of performance indicators for service delivery are used

Service level reporting is required at the end of each round

Real-life situation is used as reflection

What the customers say about Apollo 13 ITSM (formerly Apollo 13 ITIL) simulation game

Really good, fun, original way of playing the processes

‘Eye opener’ – which processes are running in parallel. Which ones are important at that time?

…became aware of the dependencies between processes

Confronts you with decisions and choices that need to be made

Helps understand how ‘priorities’ change as time goes by.

You can see the cost of not doing it right

Time pressure is good. It is like real life and you must plan and make choices

You become aware of the chaos and confusion in the processes and responsibilities when you play

Apollo 13 ITSM (formerly Apollo 13 ITIL) simulation game Introduction: In the game the teams experience 4 phases of the mission. In each phase the players are confronted with mission events and situations. Throughout the game various ITIL processes are necessary to enable ground staff and the crew to resolve problems and to make timely changes to the spacecraft configuration and its trajectory.

Apollo 13 ITSM (formerly Apollo 13 ITIL simulation) simulation Game approach: At the start of the game the team receives a balanced scorecard which represents their Service Level Agreement with NASA. At the end of each phase the team will report on its compliance with the Service Levels required. Before each phase a set of ITIL theory is explained in relation to the processes that will be encountered in that round of the game. At the end of each phase the actual Apollo 13 ITSM ((formerly Apollo 13 ITIL) mission will be reviewed and related to the ITIL processes to show how mission success was ultimately realized, using those processes.